User Guide
How to use
- View products:
- Browse our products to find the one you are interested in. You can search by category, keyword search, etc.
- Check product details:
- When you select a product from a product list or search result, you will be directed to the product detail page where you can view product photos, descriptions, prices, features, and more.
- add to cart:
- On the product detail page, if you want to purchase a product, select the ” SIZE ” and click the ” Add to Cart ” button. The selected product will be added to your cart.
- Check your cart:
- Click on the ” Cart ” icon at the top of the website or in the sidebar to view your cart, where you can see the items you’ve added, change quantities, or remove items.
- Proceed to checkout:
- Please confirm the contents of your cart and click the ” Proceed to checkout ” button.
- Enter your shipping information:
- Please enter the necessary information for your order (such as your name, shipping address, contact information, desired delivery date and time, etc.).
- Choose your payment method:
- Choose from the available payment methods (Credit Card, Cash on Delivery, PayPay, etc.) and enter your payment details.
*You can save your credit card information for future purchases.
- Choose from the available payment methods (Credit Card, Cash on Delivery, PayPay, etc.) and enter your payment details.
- Confirm your order:
- Please double check your order details, shipping information, payment method, etc., and then click the “Place Order” button.
- Order Confirmation and Delivery:
- Once your order is complete, you will receive an order confirmation email.
- Receiving your goods:
- When you receive the product, please check the addressee before accepting it. If there is any problem with the product, please contact us immediately by email at lb-store@lb-plannings.jp or by phone at 0561-76-2424.
Payment Method
[Credit card payment]
You can use Visa, MasterCard, JCB, Diners, or American Express via Stripe.
[Cash on delivery]
・Yamato Transport Only when cash on delivery is selected as payment method.
Total price: Up to 9,999 yen 330 yen (tax included)
Total price: Up to 29,999 yen 440 yen (tax included)
Total price: Up to 99,999 yen 660 yen (tax included)
Total amount: Up to 300,000 yen 1100 yen (tax included)
The above will be added.
*Please pay the delivery fee to the delivery person when you receive the product.
[PayPay]
・A PayPay QR code will be displayed along with the payment amount. You can make the payment by scanning this QR code.
About Shipping
We will ship your order in order of order date.
(Mondays and Tuesdays are non-shipping days)
postage
Nationwide flat rate of 1,100 yen (tax included)
Free shipping for purchases over 15,000 yen! (※Only within Japan)
For pre-ordered items, shipping charges will be added for each vehicle model, as the arrival date is often unknown until the last minute.
*Depending on the product, additional shipping charges may be incurred due to size etc.
In such cases, we will state it on the product page, so please check it.
About consumption tax
The displayed price includes consumption tax (10%).
About order cancellation
We only accept returns or exchanges of products if the product you receive is defective or different from the product you ordered .
Once an order has been confirmed, we cannot accept returns or exchanges for reasons of customer convenience (the product is different from what you expected, the size does not fit, etc.).
Regarding product exchanges and returns: In the event of a defective product or incorrect delivery, please contact us by email at lb-store@lb-plannings.jp or phone at 0561-76-2424 within 7 days of receiving the product.
Replacement products will be shipped once the returned product has been received by us and we have confirmed that it is unused.
Please note that it will take approximately 10 days for the product to be processed, including the time it takes for you to return the product and for us to deliver it to you.
When returning a product, please be sure to also return any documentation (such as the delivery note) that was included with the product when it arrived.
Please note that exchanges will only be accepted if the relevant product is in stock.
Please note that if we are unable to exchange the product due to stock shortages, etc., we will provide a refund.
Please note that we cannot accept returns for the following items:
・Items that have been damaged or soiled due to customer’s fault ・Items that are due to customer’s convenience (size does not fit, color is different from customer’s expectations, etc.)
・If you have not requested a return or exchange in advance ・Products that have been used even once ・Products that have been delivered more than 7 days ago ・Products with missing tags or accessories ・Products that have been used, altered, altered, washed or dry-cleaned ・Products that have acquired an odor while in the customer’s possession (from pets, tobacco, perfume, cosmetics, etc.)
・If the condition of the product when it is returned is significantly different from the condition when it was delivered. ・If the product does not come with a package (bag or case). ・If the product was purchased outside our online store.
